Privacy Policy
oorga (“we” or “us”) operates the oorga online retailer . We respect the privacy of all of our customers, and all other parties who may visit oorga.us (together “Users”), and are committed to protecting such personal information.
This Privacy Policy applies to all Users and is effective as of the date of its posting. Please take the time to review this Privacy Policy carefully. By accessing oorga, or providing personal information to us, you agree to this Privacy Policy. If you do not agree to the terms set out in this Privacy Policy, we request that you stop using oorga immediately.
Personal Information Collected
When you visit oorga.us, we automatically collect certain information about your device, including information about your web browser, device, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse oorga.us, we collect information about the individual web pages or products that you view, parameters relating to particular pages visited, date and time of such access, operations undertaken during such visit, time spent on each page, location information, and internet addresses or search terms which referred you to oorga.us, and other general information on how you interact with oorga.us (“Device Information”). The Device Information is collected anonymously and we do not link it with your personal information.
We collect Device Information through the following ways:
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. We use cookies to track your use of oorga and this enables us to understand how you use our services and track patterns to better improve our functionality and offerings.
“Log files” track actions occurring on oorga , and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse oorga.us.
Additionally when you make a purchase or attempt to make a purchase through oorga, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number (“Order Information”).
References to “Personal Information” in this Privacy Policy refer to both Device Information and Order Information.
Use, Disclosure, and Consent
We use Order Information to fulfill orders placed through oorga (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use Order Information to:
communicate with you as may be required to ensure you receive a high level of service;
verify your identity and screen orders for potential risk or fraud;
provide you with information or advertising relating to our products or services
meet regulatory requirements; and
any other legal reasons as may apply to your use of oorga.from time to time
We use Device Information to assist us in screening for potential risk and fraud (in particular, your IP address), and more generally to evaluate, improve, develop and optimize our services. We may also use Device Information to map and forecast general industry trends and other analytical information.
We will not use or disclose any Personal Information to anyone except as described in this Privacy Policy. We will not sell your Personal Information to other parties without your consent.
Except as explicitly specified below, we will obtain your express or implied consent to collect, use or disclose any Personal Information. You can provide consent orally, in writing, electronically or through an authorized representative. You provide us with implied consent where our purpose for collecting, using or disclosing Personal Information is necessary for the provision of our services or would be considered obvious or reasonable in the circumstances. Your consent may also be implied where you have received notice and a reasonable opportunity to opt-out of having the Personal Information used, and you have not provided us with notice of your opting-out, including but not limited to use for mail-outs, marketing or fundraising.
We may collect, use or disclose your Personal Information without your consent in the following circumstances:
when permitted or required by law;
in an emergency that threatens an individual's life, health, or personal security;
when the Personal Information is available from a public source;
when we require legal advice from a lawyer;
for the purposes of collecting a debt or protection from fraud; or
other legally established reasons.
Third Party Service Providers
In some instances, we will share your Personal Information with third party service providers for the purposes listed above, including:
Shopify - we use Shopify to power oorga you can read more about how Shopify uses your Personal Information here.
Google - we use Google Analytics to help us understand how our customers use oorga- you can read more about how Google uses your Personal Information here.
Klaviyo – we use Klaviyo to help us manage your information to provide us with insights on how to better serve you – you can read more about how Kalaviyo uses your Personal Information here.
Behavioural Advertising
As set out above, we use your Personal Information to provide you with targeted product and marketing information that we believe may be of benefit to you.
For more information about how targeted advertising works, please see the following online resource provided by the Network Advertising Initiative.
You can opt out of targeted advertising by using the links below:
Facebook
Google
Bing
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal.
Storage, Changes, and Removal of Personal Information
Your Personal Information may be stored electronically in our database, including databases hosted by relevant third party service providers, or in hardcopy format. We will only retain Personal Information for the time necessary to fulfill the identified purposes or an applicable legal or business purpose. Please note, when you place an order through oorga, we will maintain your Order Information for our records unless and until you ask us to delete this information.
We will use appropriate security measures when destroying your Personal Information such as shredding documents or deleting electronically stored information.
If you would like to correct inaccuracies in your Personal Information, please contact contact@oorga.us, and we will make every effort to honor such request in a timely manner. For privacy protection purposes, we will need to verify your identity before deleting or otherwise modifying your Personal Information.
At any time, you may request that we remove your Personal Information from our records, and we will deleted such Personal Information within seven (7) days of receipt of such request
Security
We are committed to ensuring the security of your Personal Information and may use passwords, encryption, firewalls, restricted employee access or other methods, at our reasonable discretion.
While we strive to use commercially acceptable means to protect the Personal Information, you acknowledge and agree that no method of transmission over the Internet, or method of electronic storage is 100% secure. We make no guarantee as to the absolute security of the Personal Information.
In the unlikely event that our system is breached, and any Personal Information has been compromised, we will notify such local authorities as may be required within seventy two (72) hours of the breach, and will also use our best efforts to notify you, using the most current contact information that we have on file.
We are not responsible for any failure to notify you based on incorrect or outdate contact information.
Do not track
Please note that we do not alter our data collection and use practices when we receive any type of Do Not Track signal from your browser, and will continue to collect, use, and dispose of your Personal Information in accordance with this Privacy Policy.
Access to Personal Information
To submit a question to us about the collection or use of the Personal Information, please email us at: contact@oorga.us and insert “Privacy Information Question” in the subject header.
If requested, we will provide you with a copy of any of your Personal Information in electronic form, which may include the following related information:
what Information we are storing;
where it is being stored; and
for what purpose we are storing it.
Additionally, if you are a European resident, please note that we are located in Canada and your Personal Information may be processed in any country where we engage service providers. If you are located in the European Economic Area (“EEA”), we comply with the provisions of the General Data Protection Regulations that protect your Personal Information. Where we transfer your data to third parties outside of the EEA, we will ensure that certain safeguards are in place to ensure a similar degree of security for your Personal Information. As such:
we may transfer your Personal Information to countries that the European Commission has approved as providing an adequate level of protection for Personal Information; or
where we use certain service providers who are established outside of the EEA, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe.
If none of the above safeguards is available, we may request your explicit consent to such transfer. You will have the right to withdraw this consent at any time.
Changes
We may update this Privacy Policy from time to time, and we will post updates to this Privacy Policy to this page. You are advised to review this Privacy Policy periodically to be aware of any updates. Changes to this Privacy Policy are effective as of their posting on this page.
If any material changes are made to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on oorga.us.
By continuing to use oorga.us after changes are made to this Privacy Policy, you are agreeing to be bound by the updated Privacy Policy. If you do not agree to bound by the updated Privacy Policy, please stop using the oorga.
Links to other websites
oorga. may contain links to other web sites that we do not control (“Third Party Sites”). We strongly advise you to review the privacy policy of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any Third Party Site or their associated services.
Your Legal Rights
Under applicable data protection laws you have rights in relation to your Personal Information that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing such data is your consent) to withdraw consent.
You can learn more about your legal rights at:
https://www.oipc.bc.ca/for-the-public/
https://ec.europa.eu/info/law/law-topic/data-protection/reform/rights-citizens_en
If you are not happy with any aspect of how we collect and use your Personal data, you have the right to complain to the Office of the Information and Privacy Commissioner for British Columbia.
Minors
If you are a parent or guardian and you are aware that your minor child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from minors without verification of parental consent, we will take steps to remove that information from our servers.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at contact@oorga.us
This Privacy Policy applies to all Users and is effective as of the date of its posting. Please take the time to review this Privacy Policy carefully. By accessing oorga, or providing personal information to us, you agree to this Privacy Policy. If you do not agree to the terms set out in this Privacy Policy, we request that you stop using oorga immediately.
Personal Information Collected
When you visit oorga.us, we automatically collect certain information about your device, including information about your web browser, device, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse oorga.us, we collect information about the individual web pages or products that you view, parameters relating to particular pages visited, date and time of such access, operations undertaken during such visit, time spent on each page, location information, and internet addresses or search terms which referred you to oorga.us, and other general information on how you interact with oorga.us (“Device Information”). The Device Information is collected anonymously and we do not link it with your personal information.
We collect Device Information through the following ways:
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. We use cookies to track your use of oorga and this enables us to understand how you use our services and track patterns to better improve our functionality and offerings.
“Log files” track actions occurring on oorga , and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse oorga.us.
Additionally when you make a purchase or attempt to make a purchase through oorga, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number (“Order Information”).
References to “Personal Information” in this Privacy Policy refer to both Device Information and Order Information.
Use, Disclosure, and Consent
We use Order Information to fulfill orders placed through oorga (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use Order Information to:
communicate with you as may be required to ensure you receive a high level of service;
verify your identity and screen orders for potential risk or fraud;
provide you with information or advertising relating to our products or services
meet regulatory requirements; and
any other legal reasons as may apply to your use of oorga.from time to time
We use Device Information to assist us in screening for potential risk and fraud (in particular, your IP address), and more generally to evaluate, improve, develop and optimize our services. We may also use Device Information to map and forecast general industry trends and other analytical information.
We will not use or disclose any Personal Information to anyone except as described in this Privacy Policy. We will not sell your Personal Information to other parties without your consent.
Except as explicitly specified below, we will obtain your express or implied consent to collect, use or disclose any Personal Information. You can provide consent orally, in writing, electronically or through an authorized representative. You provide us with implied consent where our purpose for collecting, using or disclosing Personal Information is necessary for the provision of our services or would be considered obvious or reasonable in the circumstances. Your consent may also be implied where you have received notice and a reasonable opportunity to opt-out of having the Personal Information used, and you have not provided us with notice of your opting-out, including but not limited to use for mail-outs, marketing or fundraising.
We may collect, use or disclose your Personal Information without your consent in the following circumstances:
when permitted or required by law;
in an emergency that threatens an individual's life, health, or personal security;
when the Personal Information is available from a public source;
when we require legal advice from a lawyer;
for the purposes of collecting a debt or protection from fraud; or
other legally established reasons.
Third Party Service Providers
In some instances, we will share your Personal Information with third party service providers for the purposes listed above, including:
Shopify - we use Shopify to power oorga you can read more about how Shopify uses your Personal Information here.
Google - we use Google Analytics to help us understand how our customers use oorga- you can read more about how Google uses your Personal Information here.
Klaviyo – we use Klaviyo to help us manage your information to provide us with insights on how to better serve you – you can read more about how Kalaviyo uses your Personal Information here.
Behavioural Advertising
As set out above, we use your Personal Information to provide you with targeted product and marketing information that we believe may be of benefit to you.
For more information about how targeted advertising works, please see the following online resource provided by the Network Advertising Initiative.
You can opt out of targeted advertising by using the links below:
Bing
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal.
Storage, Changes, and Removal of Personal Information
Your Personal Information may be stored electronically in our database, including databases hosted by relevant third party service providers, or in hardcopy format. We will only retain Personal Information for the time necessary to fulfill the identified purposes or an applicable legal or business purpose. Please note, when you place an order through oorga, we will maintain your Order Information for our records unless and until you ask us to delete this information.
We will use appropriate security measures when destroying your Personal Information such as shredding documents or deleting electronically stored information.
If you would like to correct inaccuracies in your Personal Information, please contact contact@oorga.us, and we will make every effort to honor such request in a timely manner. For privacy protection purposes, we will need to verify your identity before deleting or otherwise modifying your Personal Information.
At any time, you may request that we remove your Personal Information from our records, and we will deleted such Personal Information within seven (7) days of receipt of such request
Security
We are committed to ensuring the security of your Personal Information and may use passwords, encryption, firewalls, restricted employee access or other methods, at our reasonable discretion.
While we strive to use commercially acceptable means to protect the Personal Information, you acknowledge and agree that no method of transmission over the Internet, or method of electronic storage is 100% secure. We make no guarantee as to the absolute security of the Personal Information.
In the unlikely event that our system is breached, and any Personal Information has been compromised, we will notify such local authorities as may be required within seventy two (72) hours of the breach, and will also use our best efforts to notify you, using the most current contact information that we have on file.
We are not responsible for any failure to notify you based on incorrect or outdate contact information.
Do not track
Please note that we do not alter our data collection and use practices when we receive any type of Do Not Track signal from your browser, and will continue to collect, use, and dispose of your Personal Information in accordance with this Privacy Policy.
Access to Personal Information
To submit a question to us about the collection or use of the Personal Information, please email us at: contact@oorga.us and insert “Privacy Information Question” in the subject header.
If requested, we will provide you with a copy of any of your Personal Information in electronic form, which may include the following related information:
what Information we are storing;
where it is being stored; and
for what purpose we are storing it.
Additionally, if you are a European resident, please note that we are located in Canada and your Personal Information may be processed in any country where we engage service providers. If you are located in the European Economic Area (“EEA”), we comply with the provisions of the General Data Protection Regulations that protect your Personal Information. Where we transfer your data to third parties outside of the EEA, we will ensure that certain safeguards are in place to ensure a similar degree of security for your Personal Information. As such:
we may transfer your Personal Information to countries that the European Commission has approved as providing an adequate level of protection for Personal Information; or
where we use certain service providers who are established outside of the EEA, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe.
If none of the above safeguards is available, we may request your explicit consent to such transfer. You will have the right to withdraw this consent at any time.
Changes
We may update this Privacy Policy from time to time, and we will post updates to this Privacy Policy to this page. You are advised to review this Privacy Policy periodically to be aware of any updates. Changes to this Privacy Policy are effective as of their posting on this page.
If any material changes are made to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on oorga.us.
By continuing to use oorga.us after changes are made to this Privacy Policy, you are agreeing to be bound by the updated Privacy Policy. If you do not agree to bound by the updated Privacy Policy, please stop using the oorga.
Links to other websites
oorga. may contain links to other web sites that we do not control (“Third Party Sites”). We strongly advise you to review the privacy policy of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any Third Party Site or their associated services.
Your Legal Rights
Under applicable data protection laws you have rights in relation to your Personal Information that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing such data is your consent) to withdraw consent.
You can learn more about your legal rights at:
https://www.oipc.bc.ca/for-the-public/
https://ec.europa.eu/info/law/law-topic/data-protection/reform/rights-citizens_en
If you are not happy with any aspect of how we collect and use your Personal data, you have the right to complain to the Office of the Information and Privacy Commissioner for British Columbia.
Minors
If you are a parent or guardian and you are aware that your minor child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from minors without verification of parental consent, we will take steps to remove that information from our servers.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at contact@oorga.us